Frequently Asked Questions

Frequently Asked Questions concerning the status of Total Store Expo.

2020 NACDS Total Store Expo Unable To Be Held 
The San Diego Convention Center has announced that it will now be closed for events until September. As a result, NACDS is unable to hold the 2020 Total Store Expo (TSE), which had been scheduled for August 8 to 10 at the Convention Center. As has been the case throughout NACDS’ history, and certainly now during this pandemic, an unwavering member focus defines NACDS. Consistent with that focus, NACDS continuously evaluated the prospect of presenting the Total Store Expo (TSE) that lives up to member expectations. Paramount to any decision was the health and safety of attendees. At the same time the very ability to hold TSE in San Diego was a dynamic that we had to monitor carefully. Well-being and practicality have been the subject of a multitude of conversations with appropriate officials.

Will the 2020 NACDS Total Store Expo be rescheduled to take place later this year?
No. The 2020 NACDS Total Store Expo will not be rescheduled.

Will paid 2020 Total Store Expo Meeting Exhibit fees and Individual Registrations be refunded?
Yes. All paid Exhibit fees and Individual Registrations will be refunded. Exhibit fee cancellations processed prior to March 14, 2020 will be refunded less the stated processing fee. Individual Registration cancellations processed prior to May 29, 2020 will be refunded less the stated processing fee.

Will attendees be refunded for Hotel deposits?
NACDS has cancelled all Hotel reservations made through the official NACDS Housing Bureau and no Hotel deposit will be charged. Attendees who made hotel reservations outside the official NACDS Housing Bureau are responsible for notifying their hotel and are subject to the hotel’s policies.

Will attendees be refunded for additional costs such as airline tickets?
NACDS will not be responsible for refunds of additional costs.

Will companies be refunded for Meeting space and Sponsorship costs?
All fees paid for Meeting space located in the Exhibit Hall and assigned by NACDS and Sponsorship costs will be refunded in full.

Will any aspects of the Total Store Expo be available virtually?
No. At this time there are no plans to make the Total Store Expo virtual.