Frequently Asked Questions

Frequently Asked Questions concerning the status of Total Store Expo.

Will the 2021 NACDS Total Store Expo be held virtually?
Yes. The 2021 Total Store Expo will be held virtually from Monday, August 23 through Wednesday, August 25.

If I had registered for the in-person event, do I need to register again for the virtual event?
No, if you had previously registered you do not need to register again for the virtual event. You will automatically receive a confirmation email from the virtual platform Zoom with your unique link to join the Business Programs.

Is there a fee to participate in the virtual Total Store Expo?
No, participation in the virtual 2021 NACDS Total Store Expo is complimentary.

What virtual platform will be used for the conference?
The Business Programs will be presented through the virtual platform Zoom. Once registered, within one business day you will receive a confirmation email from Zoom containing your personal link to join the Business Programs. This link is unique to you and should not be shared.

Separate from the Zoom link to join the Business Program, all meetings between retailers and suppliers will be held on the virtual platform agreed to by the respective companies.

If I have not received my Zoom confirmation email, who do I contact?
Please contact Registration if you did not receive your Zoom confirmation email.

How do I contact attendees to schedule appointments?
After registering, visit the Participants page to view all attendees. Upon logging in, you will be able to view contact information so that you may reach out and schedule a time to meet. All meetings between retailers and suppliers will be held on the virtual platform agreed to by the respective companies.

In addition, registrants will have access to the NACDS Market Exchange, which also has a scheduling feature.  More information on the Market Exchange will be available once you have registered.

What are some best practices for conducting virtual meetings?
Develop a convincing proposition for each company as to why they will benefit from meeting with you.  Establish a specific agenda for each meeting. Develop a one-pager summarizing the important facts about your company, key products, point of difference and any performance matrices that set you apart from the competition. For additional tips view the Elements of a High-Quality Virtual Meeting on the Exhibitor Resources Page.

What time zone is the virtual 2021 NACDS Total Store Expo being held?
All events will take place in Eastern Time. Please visit the Schedule for the full program.

How do I cancel or substitute an attendee?
All cancellations must be made in writing using the official Cancellation Form. As this is a virtual event, substitutions are not necessary. Simply have the new attendee register. The individual no longer attending should complete the Cancellation Form.

Will companies be refunded for Exhibit space and Sponsorship?
Yes. All fees paid for Exhibit and Meeting space located in the Exhibit Hall and assigned by NACDS as well as Sponsorship will be refunded in full. Refunds will be coordinated with the appropriate contact.

Will paid 2021 Total Store Expo Meeting registrations be refunded?
Yes.  All paid registrations to the 2021 NACDS Total Store Expo will be refunded in full.

Will attendees be refunded for hotel deposits?
Attendees who made a hotel reservation through the official NACDS Housing Bureau will not be charged a hotel deposit. Attendees who made hotel reservations outside the official NACDS Housing Bureau are responsible for notifying their hotel and are subject to the hotel’s policies.

Will attendees be refunded for additional costs such as airline tickets?
NACDS will not be responsible for refunds of airline tickets.