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Frequently Asked Questions

Find the answers to the most Frequently Asked Questions.

What are you doing regarding the health and safety of attendees?

NACDS’ priority is to conduct the Total Store Expo in accordance with official government, local authorities, and venue specific regulations and recommendations; as well as what NACDS deems is appropriate. NACDS reserves the right to change, update, or add to these guidelines at any time as it deems prudent to best protect the health and safety of our attendees, colleagues and industry partners.

What is the recommended attire?

Attire is Business Casual. No jeans or shorts should be worn in the Exhibit Hall during show hours. As room temperatures and personal comfort zones vary widely, we recommend you bring a sweater or jacket.

Is shuttle-bus service provided?

All NACDS official hotels are within walking distance of TSE events.

When is the last day I can make a reservation at one of the official NACDS hotels and still obtain the NACDS rate?

Friday, July 12, 2024. After this date, the quoted hotel room rates and availability cannot be guaranteed.

How do I add my spouse to my registration?

During the registration process, you will have the ability to “Add a Companion” after entering your first registrant. If you have already completed the registration process but need to add a spouse, please email

How do I cancel or substitute an attendee?

Please submit a Cancellation Form or Substitution Form as soon as possible. All cancellations and substitutions must be made in writing and are considered official on the date they are received at NACDS headquarters.

How do I book meeting or event space NOT on the exhibit hall floor during the NACDS Total Store Expo?

Please email your request including, date, time, and number of attendees to Toni Gonzalez at In the interest of the success of the entire convention and exposition, attendees and exhibitors agree not to extend invitations, call meetings, or otherwise encourage the absence of members or exhibitors from the convention or Exhibit Hall during the official hours of the convention and exposition. Check the current schedule for official hours.

How do I request a Kosher meal or meal with a specific dietary restriction?

Special meal requests are only available for the Meet the Market Lunch on Saturday and the Exhibit Hall Lunches on Sunday and Monday. Please email your request to Marilyn Hunter at

Is there a one-day badge? Is there an exhibit hall only or guest badge?

No. Anyone desiring to attend the conference must register in full.

How many badges come with my booth?

You receive one complimentary registration badge per 100 square feet of booth space. Additional registration is available at $1700 for members and $2750 for non-members.

Our company is registered but I can’t log into the Participants page.

Only registered attendees can access the locked portions of the website. You will need to get the login information from one of your registrants. Their username is their email address. We do not have access to passwords. If they are unsure of their password, they can use the “Forgot/Set Your Password” link on the login page to reset it.

I’m an exhibitor, am I eligible to participate in Meet the Market?

Yes. Meet the Market is a special, free program designed to introduce the latest innovative products, technology and services to the retail audience at the NACDS Total Store Expo. Participating exhibitors present their company and products to retailers through a series of 10-minute appointments arranged by NACDS. For more information or to see if you are eligible to participate, see the Meet the Market page.

Who do I contact to register an employee, broker, company tech, or demonstrator?

NACDS Registration Department, 703-837-4302, or

Who do I contact to ask a hotel/housing question?

NACDS Housing Department, 703-837-4301 or

Register Now! Don’t be left out of the biggest, most productive drug, food, and mass market event of the year!