Frequently Asked Questions

NACDS’ priority is to conduct the Total Store Expo in accordance with official government, local authorities, and venue specific regulations and recommendations; as well as what NACDS deems is appropriate. NACDS reserves the right to change, update, or add to these guidelines at any time as it deems prudent to best protect the health and safety of our attendees, colleagues and industry partners.

Attire is Business Casual. No jeans or shorts should be worn in the Exhibit Hall during show hours. As room temperatures and personal comfort zones vary widely, we recommend you bring a sweater or jacket.

All NACDS official hotels are within walking distance of TSE events.

Friday, July 12, 2024. After this date, the quoted hotel room rates and availability cannot be guaranteed.

During the registration process, you will have the ability to “Add a Companion” after entering your first registrant. If you have already completed the registration process but need to add a spouse, please email registration@nacds.org.

Please submit a Cancellation Form or Substitution Form as soon as possible. All cancellations and substitutions must be made in writing and are considered official on the date they are received at NACDS headquarters.

Please email your request including, date, time, and number of attendees to Toni Gonzalez at tgonzalez@nacds.org. In the interest of the success of the entire convention and exposition, attendees and exhibitors agree not to extend invitations, call meetings, or otherwise encourage the absence of members or exhibitors from the convention or Exhibit Hall during the official hours of the convention and exposition. Check the current schedule for official hours.

Special meal requests are only available for the Meet the Market Lunch on Saturday and the Exhibit Hall Lunches on Sunday and Monday. Please email your request to Marilyn Hunter at mhunter@nacds.org.

No. Anyone desiring to attend the conference must register in full.

You receive one complimentary registration badge per 100 square feet of booth space. Additional registration is available at $1700 for members and $2750 for non-members.

Only registered attendees can access the locked portions of the website. You will need to get the login information from one of your registrants. Their username is their email address. We do not have access to passwords. If they are unsure of their password, they can use the “Forgot/Set Your Password” link on the login page to reset it.

Yes. Meet the Market is a special, free program designed to introduce the latest innovative products, technology and services to the retail audience at the NACDS Total Store Expo. Participating exhibitors present their company and products to retailers through a series of 10-minute appointments arranged by NACDS. For more information or to see if you are eligible to participate, see the Meet the Market page.

NACDS Registration Department, 703-837-4302, or registration@nacds.org.

NACDS Housing Department, 703-837-4301 or housing@nacds.org.