Boston, MA August 27-29, 2022
Find the answers to the most Frequently Asked Questions.
What are you doing regarding the Health and Safety of attendees?
The health and safety of everyone is our top priority. All attendees must be fully vaccinated and wear a mask when appropriate. In partnership with the Boston Convention & Exhibition Center, the Omni Boston Hotel at the Seaport, and all vendors related to this event, NACDS will adhere to all official government and location-specific regulations and guidance. We are monitoring COVID-19 developments and will make future adjustments as necessary. Attendees will be notified of any update
What is the recommended attire?
Attire is Business Casual. No jeans or shorts should be worn in the Exhibit Hall during show hours. As room temperatures and personal comfort zones vary widely, we recommend you bring a sweater or jacket.
Is shuttle-bus service provided?
All NACDS official hotels are within walking distance of TSE events.
When is the last day I can make a reservation at one of the official NACDS hotels and still obtain the NACDS rate?
Friday, July 22, 2022. After this date, the quoted hotel room rates and availability cannot be guaranteed.
How do I add my spouse to my registration?
During the registration process, you will have the ability to “Add a Companion” after entering your first registrant. If you have already completed the registration process but need to add a spouse, please email registration@nacds.org.
How do I cancel or substitute an attendee?
Please submit a Cancellation Form or Substitution Form as soon as possible. All cancellations and substitutions must be made in writing and are considered official on the date they are received at NACDS headquarters.
How do I book private meeting space ON the exhibit hall floor during the NACDS Total Store Expo?
Please contact the NACDS exhibits department at 703-837-4320, or exhibits@nacds.org. Private meeting space located on the exhibit hall floor is available for use during exhibit hall hours only. Check the Total Store Expo schedule for current exhibit hall hours.
How do I book meeting or event space NOT on the exhibit hall floor during the NACDS Total Store Expo?
Please email your request including, date, time, and number of attendees to Toni Gonzalez at tgonzalez@nacds.org. In the interest of the success of the entire convention and exposition, attendees and exhibitors agree not to extend invitations, call meetings, or otherwise encourage the absence of members or exhibitors from the convention or Exhibit Hall during the official hours of the convention and exposition. Check the current schedule for official hours.
How do I request a Kosher meal or meal with a specific dietary restriction?
Special meal requests are only available for the Meet the Market Lunch on Saturday, and the Exhibit Hall Lunches on Sunday and Monday. Please email your request to Marilyn Hunter at mhunter@nacds.org.
Is there a one-day badge? Is there an exhibit hall only or guest badge?
No. Anyone desiring to attend the conference must register in full.
How many badges come with my booth?
You receive one complimentary registration badge per 100 square feet of booth space. Additional registration is available at $1500 for members and $2550 for non-members.
Our company is registered but I can’t log into Participating Companies.
Only registered attendees can access the locked portions of the website. You will need to get the login information from one of your registrants. Their username is their email address. We do not have access to passwords. If they are unsure of their password, they can use the “Forgot/Set Your Password” link on the login page to reset it.
I’m an exhibitor, am I eligible to participate in Meet the Market?
Yes. Meet the Market is a special, free program designed to introduce the latest innovative products, technology and services to the retail audience at the NACDS Total Store Expo. Participating exhibitors present their company and products to retailers through a series of 10-minute appointments arranged by NACDS. For more information or to see if you are eligible to participate, see the Meet the Market page.
Who do I contact to register an employee, broker, company tech, or demonstrator?
NACDS Registration Department, 703-837-4302, or registration@nacds.org.
Who do I contact to ask a hotel/housing question?
NACDS Housing Department, 703-837-4301 or housing@nacds.org.
The 2020 Total Store Expo Will Not Be Held Due to COVID-19 Response in San Diego.
The San Diego Convention Center has announced that the Center will now be closed until September. As a result, NACDS is unable to hold the 2020 Total Store Expo. As has been the case throughout NACDS’ history, and certainly now during this pandemic, an unwavering member focus defines NACDS. Consistent with that focus, NACDS continuously evaluated the prospect of presenting the Total Store Expo (TSE) that lives up to member expectations. Paramount to any decision was the health and safety of attendees. At the same time the very ability to hold TSE in San Diego was a dynamic that we had to monitor carefully. Well-being and practicality have been the subject of a multitude of conversations with appropriate officials.
Will the 2020 NACDS Total Store Expo be rescheduled to take place later this year?
No. The 2020 NACDS Total Store Expo will not be rescheduled.
Will any aspects of the Total Store Expo be available virtually or digitally?
There are no plans to make the Total Store Expo virtual. However, NACDS is pleased to announce the launch of “NACDS Exchange”, a digital platform for both retailer and supplier members. NACDS Exchange will provide a convenient and robust platform for retailers and suppliers to communicate and exchange company specific information with each other. NACDS Exchange will be available for a designated limited time to allow for maximum usage. Additional details will be provided by separate email.
Will paid 2020 Total Store Expo Meeting Exhibit fees and Individual Registrations be refunded?
Yes. All paid Exhibit fees and Individual Registrations will be refunded. Exhibit fee cancellations processed prior to March 14, 2020 will be refunded less the stated processing fee. Individual Registration cancellations processed prior to May 29, 2020 will be refunded less the stated processing fee.
Will attendees be refunded for Hotel deposits?
NACDS has cancelled all Hotel reservations made through the official NACDS Housing Bureau and no Hotel deposit will be charged. Attendees who made hotel reservations outside the official NACDS Housing Bureau are responsible for notifying their hotel and are subject to the hotel’s policies.
Will attendees be refunded for additional costs such as airline tickets?
NACDS will not be responsible for refunds of additional costs.
Will companies be refunded for Meeting space and Sponsorship costs?
All fees paid for Meeting space located in the Exhibit Hall and assigned by NACDS and Sponsorship costs will be refunded in full.