Frequently Asked Questions

Find the answers to the most Frequently Asked Questions.

The health and safety of everyone is our top priority. All attendees must be fully vaccinated and wear a mask when appropriate. In partnership with the Boston Convention & Exhibition Center, the Omni Boston Hotel at the Seaport, and all vendors related to this event, NACDS will adhere to all official government and location-specific regulations and guidance. We are monitoring COVID-19 developments and will make future adjustments as necessary. Attendees will be notified of any update

Attire is Business Casual. No jeans or shorts should be worn in the Exhibit Hall during show hours. As room temperatures and personal comfort zones vary widely, we recommend you bring a sweater or jacket.

All NACDS official hotels are within walking distance of TSE events.

Friday, July 22, 2022. After this date, the quoted hotel room rates and availability cannot be guaranteed.

During the registration process, you will have the ability to “Add a Companion” after entering your first registrant. If you have already completed the registration process but need to add a spouse, please email registration@nacds.org.

Please submit a Cancellation Form or Substitution Form as soon as possible. All cancellations and substitutions must be made in writing and are considered official on the date they are received at NACDS headquarters.

Please contact the NACDS exhibits department at 703-837-4320, or exhibits@nacds.org. Private meeting space located on the exhibit hall floor is available for use during exhibit hall hours only. Check the Total Store Expo schedule for current exhibit hall hours.

Please email your request including, date, time, and number of attendees to Toni Gonzalez at tgonzalez@nacds.org. In the interest of the success of the entire convention and exposition, attendees and exhibitors agree not to extend invitations, call meetings, or otherwise encourage the absence of members or exhibitors from the convention or Exhibit Hall during the official hours of the convention and exposition. Check the current schedule for official hours.

There are a number of insight sessions that offer CE Credits. Check the schedule for more information and number of credits offered. CE credits must be claimed by visiting the NACDS Education Portal within 60 days following the completion of the Total Store Expo.

Special meal requests are only available for the Meet the Market Lunch on Saturday, and the Exhibit Hall Lunches on Sunday and Monday. Please email your request to Marilyn Hunter at mhunter@nacds.org.

No. Anyone desiring to attend the conference must register in full.

You receive one complimentary registration badge per 100 square feet of booth space. Additional registration is available at $1500 for members and $2550 for non-members.

Only registered attendees can access the locked portions of the website. You will need to get the login information from one of your registrants. Their username is their email address. We do not have access to passwords. If they are unsure of their password, they can use the “Forgot/Set Your Password” link on the login page to reset it.

Yes. Meet the Market is a special, free program designed to introduce the latest innovative products, technology and services to the retail audience at the NACDS Total Store Expo. Participating exhibitors present their company and products to retailers through a series of 10-minute appointments arranged by NACDS. For more information or to see if you are eligible to participate, see the Meet the Market page.

NACDS Registration Department, 703-837-4302, or registration@nacds.org.

NACDS Housing Department, 703-837-4301 or housing@nacds.org.

The San Diego Convention Center has announced that the Center will now be closed until September. As a result, NACDS is unable to hold the 2020 Total Store Expo. As has been the case throughout NACDS’ history, and certainly now during this pandemic, an unwavering member focus defines NACDS. Consistent with that focus, NACDS continuously evaluated the prospect of presenting the Total Store Expo (TSE) that lives up to member expectations. Paramount to any decision was the health and safety of attendees. At the same time the very ability to hold TSE in San Diego was a dynamic that we had to monitor carefully. Well-being and practicality have been the subject of a multitude of conversations with appropriate officials.

No. The 2020 NACDS Total Store Expo will not be rescheduled.

There are no plans to make the Total Store Expo virtual. However, NACDS is pleased to announce the launch of “NACDS Exchange”, a digital platform for both retailer and supplier members. NACDS Exchange will provide a convenient and robust platform for retailers and suppliers to communicate and exchange company specific information with each other. NACDS Exchange will be available for a designated limited time to allow for maximum usage. Additional details will be provided by separate email.

Yes. All paid Exhibit fees and Individual Registrations will be refunded. Exhibit fee cancellations processed prior to March 14, 2020 will be refunded less the stated processing fee. Individual Registration cancellations processed prior to May 29, 2020 will be refunded less the stated processing fee.

NACDS has cancelled all Hotel reservations made through the official NACDS Housing Bureau and no Hotel deposit will be charged. Attendees who made hotel reservations outside the official NACDS Housing Bureau are responsible for notifying their hotel and are subject to the hotel’s policies.

NACDS will not be responsible for refunds of additional costs.

All fees paid for Meeting space located in the Exhibit Hall and assigned by NACDS and Sponsorship costs will be refunded in full.